Shipping policy

1. The seller will deliver the product to the address specified by the buyer, provided that the address is within Australia.

1.1 The goods will be shipped in most cases by Australia Post and will be shipped within two (2) working days provided the goods are available.

1.2 Retail customers purchasing Oversize or Dangerous Goods will be asked to provide an “Authority to Leave” complete with nominated location, in the event no one is present when the delivery is attempted. By agreeing to these Authority to Leave Terms & Conditions, the customer authorises the Courier driver to leave their order without a signature, and indemnifies the seller, and it’s Courier service provider, against any claim for loss and/or damage relating to any items so left.

1.3 When goods are despatched, an automated email with tracking information for the consignment will be forwarded to your nominated email address.

1.4 Retail Customers only: In the event no one is present when delivery is attempted (Priority freight only) a card will be left with a nominated pick up address and an SMS will be sent to your mobile phone (if provided).

1.5 General road freight rates and freight free thresholds shown below. Rates may vary without notice. 

Freight Charges

2. The seller reserves the right to charge a reasonable fee for any delivery that the buyer cancels once a delivery date has been agreed. The buyer must pay this to the seller before the seller will make any further attempt to deliver the product.

3. It is the buyer’s responsibility to ensure the buyers own availability to take delivery once a delivery date has been agreed. It is also the buyer’s responsibility to ensure there is adequate access to the premises where the product is to be delivered. If either the buyer or someone on the buyers’ behalf is not available to take delivery or, if as a result of inadequate access for any reason, the seller is unable to deliver the product, the buyer will be required to pay a further delivery charge before any further attempt to deliver the product is made. The seller reserves the right to retain any delivery charges once a delivery date has been accepted.

4. Any dates the seller gives the buyer for delivery of the product are approximate only and the seller will not be liable for any delay in or non-delivery of the product. The buyer is deemed to accept delivery of an order when made even if a different delivery date is specified. The product may be delivered in advance of any estimated delivery date upon reasonable notice.

5. Unless the buyer is a consumer, the seller does not accept liability for any loss or damage suffered by the buyer in consequence of any failure or delay in delivery.

6. The product will be at the buyers risk from delivery which shall be deemed to have taken place if the seller has delivered the product, or when they are unloaded from the sellers transport and placed in the property specified by the buyer, or unloaded into the possession of the buyers nominated carrier. Any such carrier will be deemed to be the buyer’s agent.